Refunds and Returns

I comply fully with New Zealand law, you can check it out here

If you notice something not right with a product you’ve purchased through me, please let me know ASAP and we can organise a repair, refund or where applicable a replacement. I’ll ask for photos and I might ask you to post it back to me.

Please note that natural stones/crystals/gemstones and beads made with them are natural and part of their beauty is variation, so lines and uneveness etc is to be expected. Also no two stones are alike so what you receive might be slightly different to what you saw online. Different monitors can change the colour of things too, so some colour variation is possible. Finally all items are handmade so variations and small imperfections are normal.

terms and conditions - subscription boxes

In addition to the normal info on this page, things you need to know about subscription boxes are:

The Magick Box and Spell Box are a monthly or quarterly subscription. By purchasing a box you are signing up to purchase a new box every month or quarter, depending on which option you choose. You must be 18 years and older to sign up to receive a box. Only available within New Zealand.

PRE-ORDER

If you pre-order the first subscription box going out on the 15th of December, you will be given a unique coupon with your $10 credit to order your box on the official launch. Obviously if the boxes don’t pan out you’d get the $10 back 🙂

PAYMENTS

Afterpay cannot be used for subscription boxes, sorry! After your first box payment will processed be on the 1st of the month to the card/method you used to sign up to the box. Your first box order will be sent on the 15th of the following month – this lets me ensure everything in the box is high quality and means we can have locally handcrafted items!

WHEN WILL I GET MY BOX?

Boxes ship out on the 15th of the month by courier with tracking. You will get an email with a tracking number so you know where it is!

If you move and need to update your postal address please send me an email

Boxes ship out on the 15th of the month, payments are the 1st of the month. So if you sign up on the 10th of November, your box will be delivered on the 15th of December. This allows me to handcraft and order quality items for your box. Subscriptions auto-extend until you email me to cancel, so you can set and forget and get a new box of magic goodies every month!

CANCELLATION POLICY

Minimum subscription period is 3 boxes, so 3 months for a monthly box and 9 months for a quarterly box. Cancellations prior to this will incur a $10 cancellation fee. The subscription auto-renews so if you want to cancel please email me and allow up to 4 business days to process the cancellation. So please do this before the payment is processed to make sure we catch it in time 🙂

EMAIL

To make sure nothing slips through the cracks like address changes please email witchbox@apothecarymagicka.com for all changes to your subscription box. Thanks!